KOS Couture
Most domestic orders ship from our warehouse within 48 business hours. We do not ship on weekends or U.S. holidays.
Unless otherwise requested, all domestic shipments are sent via UPS Ground. Delivery typically takes 4–6 business days, depending on the destination. A tracking number will be emailed once your order has shipped.
Cutoff Time:
Orders placed before 12:00 PM PST may ship the same business day. Orders placed after this time will ship on the next business day.
If you wish to use a different shipping courier, please contact Customer Service at (213) 742-6800 prior to order fulfillment.
Immediate Apparel / JMB Apparel, Inc. is not responsible for delays caused by carriers, weather, customs, or local disruptions.
International customers are responsible for all applicable customs duties, taxes, and import fees. These fees are not included in our pricing or shipping charges.
If duty fees are not paid, packages may be held or rejected by customs. We do not refund shipping costs for packages returned or rejected due to unpaid customs charges.
Immediate Apparel cannot estimate duty fees; please contact your local customs office for details.
We may provide suggestions for international freight options, but we do not assume responsibility for any transit company, freight rate, transit time, or carrier performance. The choice of carrier remains solely the customer’s decision.
Shipping charges are calculated after your order is fully packed, based on final weight, dimensions, and destination. You will receive a separate invoice for shipping, and your order will ship once the shipping invoice is paid.
Shopify may display $0.00 at checkout; this does not indicate free shipping.
We must be notified of any damages or discrepancies within three (3) business days of receiving your order. There are no exceptions to this window.
We do not provide return labels unless the item received was damaged or incorrect due to our error.
Eligible returns must be:
All orders are non-refundable. Store credit or exchange only.
We will not accept any returns received more than 10 days after the delivery date.
The following are FINAL SALE and cannot be returned or exchanged under any circumstances:
To maintain wholesale pricing integrity, restocking fees apply as follows:
Restocking fees are deducted from store credit.
Customers are responsible for all shipping costs associated with exchanges, including:
We can exchange for different colors or styles, subject to availability.
Price adjustments:
You may also opt to return the original item for store credit to apply toward a future order.
To request a Return Authorization (RA), please contact:
Email: sales@immediateapparel.com
Phone: (213) 742-6800
Returns received without an RA will be declined or subject to the 20% restocking fee.
