FAQ

Shopping:

1. Sell out? What if the item I’m interested in is no longer available in the size I want?

New items can be sold out rather quickly, but it does not necessarily mean we aren’t getting more.
Please contact your sales representative and we will do our best to let you know if the item is being replenished.

2. Any physical locations?

Yes, we have a showroom located at 1245 S. Santee St., Los Angeles, CA, 90015.  Walk-ins are always welcome!

3. How do I use a discount code?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the code, that’s how you use it.

4. Not too sure about a size or have a fit question. How do I find this information?

Please see our Size Charts for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.

5. Why was my order canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are extremely rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order prior to charging and shipping.

6. Need to cancel or change something on my order, how can I do that?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.

7. Can I get more information on a product?

We try to publish as much useful info as we can about all our products, to help you buy the items that will suit your company best.  The product page for every item includes sizing, a detailed description, care instructions, piece lengths, and most importantly we have plenty of images.
If there are any further information, please let us know what information you'd like to see and we'll do our best to include it.

11. Any catalogues that I can buy from?

With the volume of styles that we receive weekly and the constant changing fashion news, trends, features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.

Payment:

1. How do I pay for my order?

We like to give you plenty of payment options; we accept Visa, MasterCard, American Express as our credit cards and we also offer PayPal as our secure payment method which accepts all kinds of credit or debit cards. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

2. What currencies can I use?

All of our pieces are priced to the US Dollar.

3. Is it safe to use my credit card on the website?

Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

4. Why might my credit card be refused?

- Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins.
- Please clear the cookies restart the browser and then try again.

5. Was I charged twice?

Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is a pre-authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Shipping

1. When will my order ship?

Most orders ship within 1-2 business days after the order has been placed. However, shipping times may vary due to availability of merchandise. It is also important to note that orders are not shipped during the weekend or major holidays.

2. Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact your account executive.

3. Will I Have To Pay International Taxes & Duties?

There is always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control nor are we responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

4. Verification of shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly. When specifying shipping address information, please be sure to check that the zip code, city, and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

5. Do you ship to PO BOX address?

Generally speaking, we don't support this kind of service. However currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.

So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.

6. Tracking

The tracking of your parcel is traceable online. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking will be valid for your check within 48 hours after you receive the email.

We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

7. Wrong or faulty item I received.

If you check that there is a fault with an item or wrong item you have received, please let us know immediately. Please include as many details (including photos) as possible about the order and the problem with the items and we will figure out a way to solve the matter at hand.

8. Missing any items in my order.

As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.

Cancellation:

Your order begins processing immediately after you click "Place Your Order" on the "Confirm and Submit" page. The processing time is about 1-2 days, during this time we can cancel your order but after we send the package away, we cannot cancel it for you. So if you really want to cancel the order but too late, you can return any unwanted items in accordance with our return policy.